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The Columbia University Libraries reserve the right to refuse to accept a copying order if, in its judgement, fulfillment of the order would involve violation of the copyright law. Author: Dartnell corporation Profit salesmen ace: Chicago haring plans for at [192 MASTER NEGATIVE # COLUMBIA UNIVERSITY LIBRARIES PRESERVATION DIVISION BIBLIOGRAPHIC MICROFORM TARGET ORIGINAL MATERIAL AS FILMED - EXISTING BIBLIOGRAPHIC RECORD RESTRICTIONS ON USE: FILM SIZE: M^n^ BUSTNKSS 262 D262 Dartnell corporationr tSvioago, ••• Profit sharing plans for salesmen, sales executives, departraenb managers and office workers I with a section on the compensation of the sales manager, cojnpiled by J.C.Aspley. Chicago ^192-? 3 22 1, forms, 29 om« (Special report, no, 59) Mimeographed, # TECHNICAL MICROFORM DATA REDUCTION RATIO: . IZ'I IMAGE PLACEMENT :(3 IIA IB liB DATE FILMED: \\h-^\ INITIALS: tl.(^ TRACKING # : m<;h ninno FILMED BY PRESERVATION RESOURCES. BETHLEHEM. PA. 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C. ilSPLEY, eHICASO \n 3- \i PDRPOSK OF THIS REPORT It is not the purpose of this report to go into detail concerning profit sharing plans for factory workers/ inasmuch as this subject has already been thoughtfully treated by such institutions as Alexander Hamilton Institute, Babson's Statistical Organization, and the authors of several excellent books to say nothing of the U. S. Department of Labor. This report concerns itself only with plans, or por- tions of plans, which are applicable to the executive and sales staffs. S?e have heard much about profit sharing as a cure for labor unrest. But we have heard little about profit shgtring as a cure for executive unrest, which while not so boisterous as the unrest of the factory worker is quite as pronounced, and fraught with even more serious consequences to the business. This report is in no sense a blanket endorsement for the profit sharing plan. Indeed, it comes out clearly in gathering the data for it, that there are just as many reasons against it as there are for it. What we have aimed to do is to set forth, impartially and without bias, the exact facts as we have gathered them from the experience of over 300 concerns, and then leave it to the individual subscriber to draw his ow^ conclusions. A profit sharing plan might work splendidly for the executives of one business, but prove fatal for another, Sven though your concern is not at present interested in this subject, it is recommended that this report be filed for reference. Should the question come up later, as is very likely, the data which we have here gathered at considerable expense may prove of material value far exceeding the cost of this report. So far as we know, it is the oialy authorative and comprehen- sive report dealing with the question of profit shar- ing for the sales and e:tecutive worker. t !™£ii!l ~^[^ 91 PROFIT SHARING PLANS FOR GENERAL AND SALES EXECUTIVES, SALESUEN AND OFFICE WORKERS Much of the material embodied in this report is -semi-confidential in character. Right of republication of any portion of report is, therefore, withheld unless per- mission is first secured from either The Dartnell Corporation or concern quoted. »HAT PROFIT SHARING IS INTENDED TO ACCOMPLISH •- An analysis of thirty odd general profit sharing plans in use, including those nf the Ford Motor Company, Seari Roebuck & Company, Eastman Kodak Company^ Dennison Manufacturing Company, Sunlight Soap SVorks (England), Proctor & Gamble, Way Sagless Spring Co., A. W. Burritt k Co., International Harvester Company, William Demuth & Company, leads us to the following conclusions regarding profit sharing so far as it may be applied to all employees, both shop and office: 1: As a general thing, profit sharing plans have not been successful in preventing labor unrest among factory workers. Even in these days of fair profits the militant minorities among workers in factories, sharing profits have provoked strikes. 2: The Bureau of Labor statistics show that the dividends paid under profit sharing plans by 34 concerns ^ere too small to influence unrest in the present era of high prices. The profit is seldom over 6 percent. Indications are that if a period of reduced profits were to set in, the plan would be still less effective. 3: Indications are not lacking that organized labor will eventually open a campaign against profit sharing in the factory, if indeed such a campaign is not even now being secretly waged. Labor leaders, jealous of their power and concerned mainly about their continuance in office, cannot be expected to passively permit workers to be weaned away from local unions by profit siharing plans, whatever they may say in public to the contrary. . 4 - 4: While there are cases whore profit sharing and so called plans of "industrial democracy** have and are proving success- ful, it is doubtful in the opinion of economiats wbo have given study to the results so far acocmplished, y^hether these plans will give permanent relief lifter the novelty has worn off. An analysis of these same plans, ho^rever, proves conclusively that profit shar- ing is not only feasible, but in many instances highly beneficial when applied to those in higher positions. Several concerns who have tried profit sharing for all employees have abandoned the idea in the factory, but continued it in the office and among the sales force. In most cases of this kind which we have investigated we find that the benefiits have been mutual, and that greater efficiency and better reoations have resulted. All in all, our information loads to this conclusion: Profit sharing for the factory work is not desirable. It does not satisfy the worker even in times of high profit, and will, there- fore, prove a liability rather than an asset in times of poor profits, as workers will not accept a reduction in earnings when it is possible for them to make more money elsewhere. But profit sharing for the salaried employee, or the' commission salesman is in most oases desirable for it appeals to that class of employees who can hetter understand and appreciate its operation. PROFIT SHARING PLANS FOR SALARIED WORKERS: A subscriber, writing upon the apparent failure of profit sharing for factory workers, questions the wisdom of going to so much trouble to satisfy the salaried worker, "^e have reached the conclusion," he says, "that about as good a way as any in to pay adequate salaries large enough to keep our force contented." There is a good deal of logic in this attitude. There are, however, several important advantages that may be over-looked. Foremost among the advantages of the salary and profit sharing plan as against the straight salary or straight commission, is the building up of esprit de corps. Employees feel that anj saving they may effect benefits them. They - 5 feel that they are in business for themselves, and take a deeper interest in the welfare of the company, not only as pertains to matters which come to the attention of their immediate superior, but in matters not strictly within their province. There is a big difference in the value to a business of an employee who feels that ho is working for himself, and one who feels he is working for his pay envelope and when that same feeling is held by all the salaried employ- ees of a business, a noticeable increase in efficiency is the logical result. There are several ways of producing this effect. But all of these plans should be built on definite fundamentals. These fundamentals have been thoughtfully set down in a most excellent report on the subject of profit shar- ing by the Alexander Hamilton Institute as follows: l5 Belief on ^he part of employers that employees are entitled to share in tjie profits: It is needless to say tHat, if tTie employer does not honestly believe that the plan he is seeking to establish is just, the employees will soon come to the con- elusion that it has been established simply to get more work out of them. ^' Study o f pe culiax ^nee<^3; Xt is impossibl^^ to adopt bodily any profit sharing plan used by some other concern It must be adapted to the peculiar needs of the organisation to which it is applied. There are so many points to be considered in con- nection with J^uch a system, that earnest consideration should be given before any plan is adopted. 3: A definite agreement; It is a serious and usually complic- ated business to start a profit sharing system. There are possibilities of misunderstanding, unjust claims, and even of lawsuits. It is, therefore, necessary to draw up a clear and carefully worded agreement to which reference can be made in case of dispute. Many employers, in order to protect themselve» from litigation,, stipulate that the undertakings of this arrange- ment are subject to modification and not enforcible at law. 4: Simplicity: The plan should be drawn up in such simple language that it may be readily understood by the worker, as well as by the employer. This is manifestly necessary in order that no disputes may arise in regard to the construction to be placed upon any part of the agreement. 5: Co-operation between the employer and the employee;' It is quite impossible to make such a plan practicable unless each . 6 . party to the arrangemeat understands the other and co- operates to the fullest extent. 5: Reward must be timely: If the reward offered by the employer is too far removed, the plan, even though drawn up in the most excellent form will be worse than useless. Speaking very generally, %h^_re^_ wards should follow as closely as practicable the work done to obtain them. The fact that a reward which is to be given only after the end of six month's or a year's work does not appeal so strongly to a man as one that he receives weekly or monthly, constitutes one of the major difficulties of the whole idea. 7- Reward must be adequate: Any reward of ferelMJ^, worker must be large enough to appeal to him. The return over the regular wafer must be such that the worker will be repaid for the additional effort he has expended. 8: Basis of distribution fixod in advance: If the basis of distrib- ution of the reward is not fixed in advance, the plan lacks one of the salient features of profit sharing, which is, that a definite proportion of net profits shall be distributed. 9- Profit sharing must not be counted as a part of the wage by either party: This is one of the danger points. The employee is apt to do so and frequently employees have actually spent or borrowed on the amount that they expect to receive at the time the profits are divided. It is evident that such a course is dangerous to the em- ployee, who may over-estimate the amount coming to him. It may lead him, moreover, to an injudicious expenditure of this extra income on current needs. Employers are just as negligent in this respect and are apt to think, though they may not say so to the employee, that the amount which he gets at the profit sharing time is a part of his renumeration. 10: Purpose of plan must be predetermined: It is necessary to ^^^^J" mine in advance what special purpose is to be arrived at m installing profit sharing, at^d to have the details arranged accordingly. A plan which aimed at industrial efficiency might be useless in securin'g length of service. _ Hi Care after installation: A system of this kind will not take care of itself. It must be watched with a great deal of care, and the interest in it must be kept up, both by the employer and by the employee. I 12: A fair trial: It has been said by some writers that a system of this kind ought not to be installed unless the employer is willing to give it at least two or three yars' trial. This does not seem to be any too long, in view of the difficulties connected with it. SELLING THE PROFIT SHAHINQ IDEA TO THE PARTICIPANTS: It is true of any new idea to be applied to an organization that its success depends very largely - 7 - on th8 way it is put up to the men. A sales contest fails very often, because the men have not been put in a receptive mental attitude for it. So in installing a nev7 plan of compensa-'sion, it must bo well "sold." If such a plan is instituted at the request of the men themselves, it will be much better received than a plan that is offered by a charitably inclined management. The following latter is contributed by a large security concern who instituted a profit sharing plarj far salesmen, and it might prove helpful in showing how one concern presented profit sharing to the sales force: Dear Sir: t We have been giving a great deal of time and thought and seeking ad- vice wherever we thought it would be valuable on the question of compens- ation to salnsmen. Personally, I tiave been very desirous of arriving at some profit-sharing basis fair to the firm and fair t<^ the salesman that might work out automatically so as to avoid the embarrassing question of constantly discussing this subject. Uy own experience, covering now about twenty-five years in the business, convinces me that- th?^ true method is one based on results. This rpeans results both to the firm and by the in- dividual. It goes without saying that a firm ris^^s or falls, succeeds or fails, wholly on the basis of results. The individual cannot always be rated on this, because there may be conditions that govern which may be beyond his control, and he may do oertain work tV\at may not show up in immediate results, but my experience is that, in the long pull, the indiv- idual who devotes the proper amount of time and effort to any territory in which he works will be satisfied to be judged by the results over a period of years. In railroads and other corporations it has become the practice to have departments, and to put competent men at the head of these depart- ments and to let these departmental heads adjust the matter of territory and efforts and judge of results. In this method, however, there is alv?ays the possibility of favorltijjm or of overlooking certain endeavor or effort that is really entitled *io recognition. What I have been trying to do is to cover all. of these points and to decide upon a standard of gauging the result of efforts in various directions. I wish to express personally, my appreciation of the patience each of cur force has shown in waiting for these methods to be worked out and tested, and while I do not feel that we have yet fully covered the ground or arrived at an absolutely satisfeictory solution, I do think we have reached a point where we can start in by putting into effect certain plans that we have been working on with the idea of giving them a fair trial. I think any fair-minded man will agree that the capital employed in any business is entitled to a fair interest return as a fixed charge. .♦ . S - Than comes the risk of doing bu3ineBs. Everybody who has been in the bus- iness for a period of years will recognize, no matter how conservative the bouse may be, or hc^ careful in the selection of its securities, that there are bound to b© periods when a house cannot avoid sustaining losses, unless it has such an enormous capital that it had best simply invest its money and not try to do business; in this case there is, of course, nothing left to be divided in the way of profits -- it is simply a question of interest on invested capital. The next, or third consideration, is probably the reputation of the house, which ia entitled to recognition. If a firm has itself, or is able to command for a long period, a sufficient capital with which to do a large business, these questions of risk and of its reputation, which is derived from careful management, from the selection of competent and high class employees, from advertising and any of the other many methods to which success may be attributed, arg) factors entitled to recognition. Therefore, our theory is that j;alesmen or others who devote their abilities and time to the interests of the house should receive a certain fixed compensation or salary, which they may rely upon whether business is good or bad. This salary would be gauged, however, upon the character of the results they have been able to sihow. Of course, devotion and loyalty to a business are entitled to recognition, but, as things go in this world, it is very difficult to fix upon a fair compensation for this quality of loyalty and devotion, and it has become a very general practice in commer- cial houses to estimate this compensiation on results and the value to the house of the responsibility assumed by the individual. Therefore, after a fair allowance is made for capital, the risk of business and the reputation of the house, if the business is successful there is a divisible surplus that should be divided among those who get results on the basi^ -- as nearly and so far as it can be ascertained •- of these results. The individual who has the ability to do things on his own initiative and to turn in results that are creditable and profitable, should be will* ing to be compensated on the basis of those results; therefore, it is largely a question of ascertaining what is the fair basis of dividing these results so that at end of a given period the capital of the house has not been impaired, that it is still in a position to continue along the lines which it is organized to pursue, and, if the individuals selected get these results, are competent and have given a good account of themselves, they should find in this organization as good a field to compensate them fairly for their efforts and on their merits as they could find anywhere else, I propose, therefore, that we put into effect plans which we have care- fully worked out in each of the offices for the salesmen, these arrange- ments to be made through the head of the Sales Department in each office, with the hope that the plan will work satisfactorily, become practically automatic, and result in very much less discussion of these matters than has heretofore been the case. i In this connection, speaking from a long experience, I think it - 9 . proper to warn salesman against tha advisibility of discussing these ar- rangements with representatives of other houses, in fact, against wasting their time and efforts in discus3i:ag these questions among themselves. Constant discussion of these questions does not bring results--the same amount of time and effort directed toward getting results will bring far more satisfactory returns than constant discussion and fretting whether this one or that one is getting more or less than he would like to have or than anybody else is getting. In talking about this matter with some well-established houses, not only in our line but in some other lines of business, particularly mercan- tile houses, I have been pleased to find that representatives and employees were not aware of what others were getting and paid no attention to it. It was simply a question of whether the particular place and opportunity afforded the individual as good a forum in which to work out his destiny as anything to which he could apply his talents. There was al^o other matters which are entitled to consideration in this connection, such as the proper employment of time, use of facilities and opportunities, the care with which expense-i are watched and the general interests of the house, for this must, of course, come back to affect each individual, and, aside from what is fair and what is good morals, purely from a selfish point of view, the individual who ha? these matters in mind is bound to accomplish the most for himself. This house has been growing and expects to grow. It will be the policy of the house to fill the mare important positions from the ranks rather than to seek talent froon the outside This again will be based as nearly as pos- sible on merit, and our effort will be to devise a system that will make a record possible, dependent not upon the whim or favoritism of any one indiv- idual or of any member of the firm, but upon what the results accomplished by each individual show him to be entitled, A PLAN WHEaEBY SALESMAN SHARES LOSSES AS WELL AS PROFITS: Clawson A ffllson Company of Buffalo, N. Y. has tried both the salary and commission plans. It found the salary plan undesirable, because it discouraged initiative, and did not always reward the men on the basis of what they did. Too often the men were rewarded on the basis of what the house thought they did. Again, a salesman who succeeded in increasing his sales materially by dint of hard work, was sometimes compelled to wai t several months before he was awarded for that extra effort, bj an adequate raise In salary. This the company felt was not fair to the salesmen, who ought to really share the profit on each sale at the time it is made, and not be required to wait. Some of these major objections to the salary plan were overcome in the . 10 • aommission plan, but this too, \ms unsatisfactory because it encouraged men to push the articles which they sold easiest. To encourage the salesman to direct selling energy along lines that would be to the house's best interests -• and by the same reasoning to the salesman's own best interests, the management de- cided on a plan of compensation that enabled salesmen to automatically regulate their own salaries and encourages them to keep expenses down to the very low- est point consistent with results. The plan in a nut-shell is to group all the products sold according to the margin of profit the>^ offer the house. The salesman is told just what the profit is in each item, then his orders com^e in, the accounting department credits his account with the profit on that sale. At the end of the period, the profits on all sales is totaled up. Cancellations, returned ^ods on former orders and expenses deducted, and the salesman is paid a predetermined portion of this net profit. Ifhat this portion should be depends oq several factors. One important factor is the nearness of \.he territory to the home office. The company finds it easier for the salesmen to sell near Buffalo, than in the middle western states. So the salesmen working nearer the home office gets a smaller portion of the profit on his work than the salesman working say, upper Michigan. Other territories are those sometimes spokea of as in the "nursing condition." On these territories the company is willing to take a temporary loss, knowing that eventually a good business will be built up under strong, constructive sales- manship. So the salesman working this sort of a territory, quite often gets a premium from the company as well as whatever profit he is able to make. Again some salesmen are better business builders thaii others. While their immediate sales may not be as large, they take pains to make better customers as they go. This is work which the company will cash in on for years to come. The company - 11 - can wall afford to allow that kind of a salesman a far greater share of the profits on his work, than a salesman who travels over the territory skioiming the cream from It, and leaving tomorrow to take oare of Itself. As s'ated, the plan suggested here is not in any sense experimental, and can be adapted by any business where it is desired to encourage salesmen to push more profitable lines, maintain prices and keep down expense accounts. This plan lets the men share profits during a period of prosperity, and shoulders them with some of the loss in a period of depression. A still further advantage of this profit sharing feature is that it tends to attract better salesmen. Clawson 4 Wilson have men who make as high as $10,000 a year under this plan, who would have to be content with a |5,000 .alary were they working for a concern using the old salary plan. But a man who can make big profits for himself is to be welcomed, because the success of the company depends largely on what he gets out of his territory. Putting on a salesman who can get twice as much business out of a territory, means more than double profits from that t.,rritory for the company, because it costs no more to travel a good salesman than It does a poor one. This Clawson A Silson plan was originally submitted to Dartnell subscribers in 1916 shortly after it was installed. The following letter under date of October 7, 1919 from James Wilson, vice-president and general manager of the company -- three years afterward -- is of interest: "This arrargpment with the travelling men and also with the de- partment managers has worked nut verj satisfactorily and, of course, for the past two years when profits have been rather abnormal, they have made considerable money and are very well pleased. Our depart- ment managers draw a fixed salary and get a percentage of the pro- fits made in their own particular department over a certain fixed amount which varies in the different departments. "However, there are some executive positions that cannot show a profit. For instance, the nan in charge of our shipping department, we have him on a different basis and we give him a percentage on - 12 . what he can save. He figure that it costs so much to ship every $1000.00 worth of merchandise based on our experience of several years previous and whatever he can save on that amount, he gets a percentage of. Then again, others we give a flat bonus to at the end of the year as there is no way of their showing in actual figures just what they have mada for u^. This refers to office executives." PLAN OP THE PERICDICAL PUBLISHING COyPAN?: John H. Nind. Jr.. vice-president of the Periodical Publishing Company, publishers of several furniture trade papers, sends us the following data regarding the plan his company has worked out for compensating its advertising salesmen, as well as all other salaried workers: "In general, the profit sharing plan is as follows: After the stockholders have received six percent on their stock, representing merely interest on the money invented, employees receive dividends on the amount of their annual salaries at the same rate as stockholders on their stock. y- "For instance, if a six percent dividend only is earned and paid, employees receive no profit sharing bonuses, but if a 10^ dividend is' paid, an employee with a salary ot |l,000 per year, would receive ^% on that amount just as the stockholder with |i,000 of stock would receive 4^ on his stock in addition to the initial ei. "Prior to April 1, 1919. all advertising space salesmen were paid on a commission basis. On that date the company assumed all travelling expenses of advertising space salesmen, and paid representatives on the basis of salary and expenses. The statement of the working basis laid down for advertising representatives is as follows, after eliminating features relative to the nine month's period of the current year: "Each advertising representative shall be paid a salary and ex- penses. For the purpose of determining the actual earnings of each representative, memorandum accounts shall be kept. These accounts shall show all amounts drawn as salary and expenses. They shall also show the advertising representative's earnings. For this purpose all business originating in each representative's territory will be credited to him on thfl previously established commission basis; that is. when the busi- ness comes direct from the advertiser and is billed to him, a credit of 20^ on published business will accrue to the advertising representative. In the case of business coming from an Agency where the agent is paid 10^. the credit to the advertising representative on published business will be 15^ of the amount of the advertising invoice. In cases where the home office of the advertiser is located in one advertising repre- sentative's territory, and the order for the advertising comes from an advertising agent with headquarters in another advertising representa- tive's territory, the 15^ commission credit shall be divided ^1% to the t ^ - II - representative in the other territory. The above records are solely for the purpose of establishing the salary of tl^.e representative and shall not be ccttsidered as commission earnings except for the pt^rpose of establishing an equitable salary* '•When the records thus kept shall at the end of a calendar year show that the salary and travelling and other expenses of an advertising represent- ative are exceeded by the total of credits thus earned for a calendar year. automatically a new salary basis shall be established for the ensuing year. To establish the new salarj basis, the amount of the travelling and other ex- penses (but not the salary) shall be deducted from the total of the credits and the balance shall establish the amount of the salary to be paid in twelve monthly or 52 weekly installments. "In figuring the deduction for travelling expenses, the average from any available record over a period of years in the specific territory, shall be the basis. In establishing any increas(3d salary for the year 1919, necessar- ily the nine months of 1919 alone will be the only basis for calculation. Salaries thus established shall not be reduced when a representative's credits for a given year do not equal his salary and travelling expenses. Several successive year's ootitinuation of a condition whereby salary and expenses exceed credits, or circum in the amount advanced, as per clause entitled "PAY- MENTS." MAIL ORDERS— The sales of the party of the second part will be credited with every mail order received from those merchants in his territory after his first sale to them in person, and said party of the second part shall receive per cent of the profit on the same, the same as if order had been taken by the said party of the sec- ond part in person. HOUSE ORDERS— The sales of the party of the sec- ond part will be credited with every house order received from those merchants in his territory after his first sale to them in person, and said party of the second part shall receive. .. .per cent of the profit on the same, the same as if order had been taken by the said party of the sec- ond part in person. DEDUCTIONS— It is understood that from party of the second part's portion of the profits on Mail Orders and House orders, he is to bear the cost of getting these orders on a pro rata basis, viz., expense of the advertis- ing. Mail Order Department and House Salesmen in pro- portion to the amount credited. ADVANCE FOR EXPENSE MONEY— Party of the first part will guarantee to advance party of the second part a traveling fund of $.... for expenses, etc., with the understanding that at the end of each week itemized re- port of expenditures for that week is sent in, so as to reach party of the first part not later than Monday, together with Route Sheet and Calling List, check for the amount will be sent party of the second part at once, so the trav- eling fund will always remain $ TERRITORY— Party of the second part's territory will be as follows until otherwise notified, viz.: SPECIAL SALESMEN— Party of the first part re- serves the right at any time to put special salesmen in the above territory to bring up the sales on any item or De- partment, the sales of such Special Salesmen to be cred- ited to party of the second part and the expenses charged to party of the second part. V (OVER) ^ - IS . diminishing scale. The total cost to them was the interest on the bal- ance owed them by the trustee on their stock. Each dividend decreased the amount so invested with a ciorresponding decrease in the annual cost of operating the plan. The common stoclrholders believe that it ia good business for them to make it an especial object to the ej:ecutive officers to produce satisfactory earnings for the company, for regardless of how conscientious a manager may be, exceptional results are seldom obtained under the ordinary salary form of reward. The actual results had by this house prove that the best results are to be bad through proportionate participation in profits arising from the business by the men to whom the owners of the company intrust the conduct of the business. Managers interested s,^ co-partners have a direct incentive to make profits and effect savings. This direct incentive produces results that cannot otherwise be obtained. The inducement of the bonus based on the dividend on common stock is that it makes all past and present bonuses productive only in proportion to the company »s earnings, which is probably the strongest argument there Is for insisting upon the investment of shared profits in the comoany's stock. MAKING STOCK PROFIT-SHARING PLANS EASY TO GRASP: Much of the value of profit- sharing plans are lost, because they are never fully understood by the salesmen or the executives b enefited. The Sill Stove Works have used a profit-sharing plan (details follow) for several years. They employ salesmen of above the average intelligence, yet Mr. fill advises us that they find many of their men do not understand the operation of the plan, which is ^uite simple. It seems to be the concensus of opinion that much of the success of any stock participa- tion plan depends on the pains taktjn to explain its every detail to the men. SHARING THJE SAVINGS WITH THS SALKSMSN: An evolution of the profit-sharing plan is used bj one or two subscribers which might be better termed, sharing the savings. This plan is based on a fixed cost of get ting business out of a gi ven territ ory and then sharing the savings with the salesmen or branch man- agers. The following plan is used by the Sill Stove Works, and submitted through courtesy of Mr. Phillip Will, vice-president of the concern: Each .salesman is given an expense allowance in terms of a percentage of his volume of business. If the volume of business in that territory and the expense of operating it in previous years are known, then these V • 1$ . figures are used as a basis to start from. For example: the given territory has produced |30»000 of business and the cost of securing it. .salary and traveling expense complete was $3,000. This gives the salesman an expense alXovance of lOJ^, *-<^ The salesman receives half of any "profit" or "saving*' which he may make either hj reason of reduced expense or increased sales, for example: the following year his sales reiiain the same |30.000, but he reduces his expense to $2,800. His expense allowance on the 10/^ basis is $3,000. the saving is $200.00, he gets balf or $100.00. Again, if the salesman increaises his sales to $40,000 his expense is $3,200 iQ% of $40,000 gives an expense allowance of $4,000. Therefore, the saving or profit of $800.00 is shown* of which the salesman gets one- half or $400.00. \ Bvfery sort of expense that may be properly included in the cost of operating a particular territory is included, automobile expense, of course, including Insurance (these are owned by salesman.) Any price concessions beyond our regular standard net prices for the quantity and the conditions are also charged in as territorial expense. This "profit-sharing" or bonus" is handed to the salesman in one amount at the ^nd of the year. This same amount i^ also added to his salary to make his salary for the following year. This salary ii^ subject The following tables have been prepared to show how monthly payments of $1 and upwards will pay for Profit Sharing Certificates in amounts ranging from $50 to $1,000. While the Profit Sharing Plan provides that the yearly credit shall be 1% of tKe employe's wages, these tables show in each case a credit of $10, this being the minimum amount which will be credited to each subscriber who luis been in the Company's employment throughoat the preceding year. IIMratlk. ti-tOtmUt. U.MP«M< St.MrvM.. $S MhrlU U.MPnM.. tTMPtrlb MMPtrM. 19 M Pir M*. $ia.MP.rM.. tll.MPvlb. tlZ-MPvH. (ll.OOPitllt. tU.MPvMr tlSMPtrlU. nt.MPvM.. |2S.MP«li. '♦^w # 1919 Jan. 2 Dec. 31 " 31 1920 Jan. 2 • 2 I>ec. 31 " 31 1921 Jan. 2 .. 2 Dec 31 " 31 1922 Jan. 2 - 2 Dec. 31 •' 31 t923 Jan. 2 • 2 Dec3l • 31 1924 Jan 2» '• 2 I % of Wagea (Nflinimum) 1 2 Monthly Paymentt Interest at 5°S Bidonce I % of Wages (Minimum) 12 Monthly Payments interest at 5% Balance 1% of Wage* (Minimum) 1 2 Monthly Payments Inter««t at 5% Balance l%of Wages (Minimum) 1 2 Monthly Payments Interest at 5% Balance 1% of Wages (Minimum) 1 2 Monthly Payments Interest at 5% Balance I % of Wages (Minimum) Total Credit — Jan. 2. 1924 $10 00 12 00 78 10 00 24 00 I 05 $10 00 36 00 I 33 $10 00 46 00 1 60 10 00 60 00 I 88 10 00 72 00 2 15 10 00 84 00 2 43 $ 22 73 $ 35 03 $ 47 33 $ 59 60 $ 71 88 $ 84 15 $ % 43 22 78 10 00 12 00 I 92 35 05 10 00 24 00 2 80 47 33 to 00 36 00 3 69 $59 60 10 00 48 00 4 58 $ 71 88 10 00 60 00 5 47 84 15 10 00 72 00 6 36 $ % 43 10 00 84 00 7 25 $ 46 70 $ 71 85 $ 97 02 $ 122 18 $ 147 35 $ 172 51 $ 197 68 $ 46 70 10 00 12 00 3 II $ 71 85 10 00 24 00 4 65 97 02 10 00 36 00 6 17 $ 122 18 10 00 48 00 7 71 $ 147 35 10 00 60 00 9 24 $ 172 51 10 00 72 00 10 78 197 68 10 00 84 00 12 31 $ 71 61 $ no 50 $ 149 19 $ 187 89 $ 226 59 $ 265 29 $ 303 99 71 81 10 00 12 00 4 36 $ 1 10 50 10 00 24 00 6 57 $ 149 19 10 00 36 00 8 78 $ 187 89 10 00 48 00 10 99 $ 226 59 10 00 60 00 13 20 $ 265 29 10 00 72 00 15 41 $ 303 99 10 00 84 00 17 62 $ 10 00 %00 2 70 $ 10 00 108 00 2 98 $ 10 00 120 00 3 25 10 00 132 00 3 53 10 00 144 00 3 80 $ 10 00 156 00 4 08 10 00 168 00 4 35 10 00 180 00 4 63 $ 10 00 240 00 600 $10 00 300 00 7 38 $ 108 70 $ 120 98 $ 133 25 $ 145 53 $ 157 80 $ 170 08 $ 182 35 $ 194 63 $ 256 00 $ 317 38 $ 108 70 10 00 % 00 8 14 $ 120 98 10 00 108 00 9 02 $ 222 84 $ 246 00 $ 222 84 10 00 %00 13 84 248 00 10 00 108 00 15 38 $ 342 68 $ 381 38 $ 98 17 $ 151 07 $ 203 97 $ 256 88 $ 309 79 $ 362 70 $ 415 61 98 17 10 00 12 00 5 68 $ 151 07 10 00 24 00 860 $ 203 97 10 00 36 00 11 53 $ 256 88 10 00 48 00 14 45 $ 125 85 $ 193 67 $ 261 50 $ 329 33 S 125 65 10 00 $ 193 67 10 00 $ 261 50 10 00 $ 329 33 10 00 $ 135 85 $ 203 67 $ 271 50 $ 339 33 $ 309 79 10 00 60 00 17 36 $ 362 70 10 00 72 00 20 28 $ 397 15 $ 464 98 $ 397 15 10 00 $ 464 98 10 00 $407 15 $ 474 98 $ 415 61 10 00 64 00 23 21 $ 532 82 $ 532 82 10 00 $ 542 82 $ 342 68 10 00 % 00 19 83 $ 381 36 10 00 108 00 22 04 $ 468 51 $ 521 42 $ 468 51 10 00 % 00 26 13 521 42 10 00 108 00 29 05 $ 600 64 $ 668 47 $600 64 10 00 $ 666 47 10 00 $ 610 64 $ 678 47 133 25 10 00 120 00 9 91 $ 145 53 10 00 132 00 10 60 $ 157 60 10 00 144 00 11 69 $ 170 08 10 00 156 00 12 58 162 35 10 00 168 00 13 47 194 63 10 00 180 00 14 36 $ 256 00 10 00 240 00 18 60 317 36 10 00 300 00 23 24 $ 273 16 $ 298 33 $ 323 49 $ 348 66 $ 373 82 $ 398 99 $ 524 80 $ 650 62 273 16 10 00 120 00 16 91 $ 298 33 10 00 132 00 18 44 $ 323 49 10 00 144 00 19 97 $ 348 66 10 00 156 00 21 51 $ 373 82 10 00 168 00 23 04 398 99 10 00 160 00 24 57 $ 524 80 10 00 240 00 32 24 650 62 10 00 i200 00 39 28 $ 420 07 $ 458 77 $ 497 46 $ 536 17 $ 574 86 $ 613 56 $ 807 04 $ 899 90 $ 420 07 10 00 120 00 24 25 $ 458 77 10 00 132 00 26 46 $ 497 46 10 00 144 00 28 67 536 17 10 00 156 00 30 68 $ 574 86 10 00 168 00 33 09 613 56 10X)0 180 00 35 30 $ 807 04 10 00 ,L 60 00 44 02 $ 899 90 10 00 45 50 $ 574 32 $ 627 23 $ 680 13 $ 733 05 $ 785 95 $ 838 86 $ 941 06 $ 955 40 ^ 574 32 10 00 120 00 31 97 $ 627 23 10 00 132 00 34 89 $ 660 13 10 00 144 00 37 81 $ 733 05 10 00 156 00 40 73 $ 765 95 10 00 168 00 43 65 $ 838 86 10 00 ,1105 00 45 94 $ 941 06 10 00 47 55 $955 40 10 00 48 27 $ 736 29 $ 804 12 $ 871 94 $ 939 78 $1007 60 $ 999 80 $ 998 61 $1013 67 $ 736 29 10 00 $ 604 12 10 00 $ 671 94 10 00 $ 939 78 10 00 $1007 60 10 00 $ 999 80 10 00 $ 996 61 10 00 $1013 67 10 00 $746 29 $614 12 $ 861 94 $ 949 76 $1017 60 $1009 80 $1008 61 $1023 67 How the International Harvester Company visualize? profit-sharing to its employees. Even tltie best salesmen have considerable difficulty in grasping profit-sharing plans. . 17 - to reduction to the old basis at the end of any quarter, however, if his A sales fall behind the rate of sales of the previous year which produce his bonus. The Globe Optical Company have a somewhat similar plan, whereby the salesman is paid a per cent of the profit on sales exceeding his last year's total. This plan is described by Ur. R. C. Thompson, treasurer of the company, as follows: With our salesmen we do as follows: Svery salesman is entitled to ten per .cent of his perBonal sales which are' credited by us as they are shipped. Each salesgaan has a regular expense account and a drawing ac- count based on'^^lie previous year's experience. The differ ence remain> ing, between the amount of his drawing account plus^his current expenses anT^EHe ten per cetit of his personal sales, is paid him each year* ffe have had this plan in operation for the past tan yeara . and it has worked out entirely satisfactorily. There have been years when a salesman possibly would not sell the amount he sold the year previous; in that case, there would really be a debit balance against him which would be carried into the next year. This, however, has only occurred on one or two occasions} mainly the men sell each year more thati the year previous so that they have a constantly growing account. ^ 1?e have this arrangement on personal sales for two reanons - first, w work on a territory intensively , sometimes having three men going to the same city so that it would be rather difficult to work it on the question of book sales; second, we believe that by keeping it on a personal sales basis we get better work from the men. Another subscriber reporting, uses a plan whereby a fixed percentage is allowed for selling, and when sales on a territory exceed t-he volume necessary to meet this fixed percentage for sales, the salesman is given a commission of one-half the percentage saved. The plan is that of the Killiam Roberts Laboratories, Port Chester, N, Y. (formerly the William Hall Laboratories). Mr. D. H. Smith illustrates the operation as follows: Assuming our selling percentage is ten, if a salesman's territory brings in five thousand dollars in one month the allowance for selling, including salary and expenses, would be five hundred dollars. But suppos- ing salary and expenses amounted to only four hundred dollars in that month, then we would allow the salesman fifty dollars bonus. Sales |5,000 ^ Selling Exp. Allowed | 500 10% Actual Expense | 400 S% Saving I 100 Zt i to Salesman I 50 -^^ / v^ " 18 - At the end of six months or a year we might find our average selling expense was only 9 per cent. Then, this would be the fixed allowance for selling during the next period. Needless to say, our figures are based on billing, and returned goods or unpaid bills are deducted. OTHER PROFIT^ SHAH I NQ PUNS IN USE; The American Rolling yill Company, yiddle- town. Ohio, have a plan for sharing profits with salaried employees which has been in force since i9l6, Onder this plan, salaried employees are divided into two groups, those receiving less than |iOO a month, and those receiving more ■ than |lOO a mouth. All such employees in the first group, whose services have been satisfactory to their superior officers for the year, and who have been continuously employed by the company as a salaried employee for at least eighteen months, receive 5% of the amount of their salaries; those employed two and a half years and under five years V5%, and those five years and under te n ynars 12^^. In cases of salaried eroployees receiving over |lOO a month, a profit-sharing funi i.^ provided, and distributed by the management on the following basis: Character of position held. Character and extent of the responsibility of that position. Character of service rendered In that position. Character and extent of co-operation given to other special partners and to the company. Loyalty to all things Armco. The general character of Armco Spirit displayed all through the year. The Central Ohio Paper Company have a somewhat different plan which provides for a percentage of profits to be paid to the salesman, and ^he further stipu- lation that his salary shall be regulated accordingly for the future. H. C, Hanna describes this plan as follows: The salesman had a stated salary, for instance in 1919. and on his gross profits of $40,000.00 we gave him 10% of all over |40,000.00 profit he made in the ensuing year» and also based his balary for the coming year on his old salary plus the 10% he had made above the quota the previous year; in other words, if he had bef»n making $3000. Ou a year and his bonus was $300.00. his salary for the coming year would > ' >^ . 19 - be $3300.00 and hi h quota would be based on the tot^il amount of profit ha mad© on his sales the year preceding. I believe this is not an unusual method of prooedure, but we liked it very much. Another paper house, Wright, Barrett A Stilwell of St. Paul, pay each sales- man 33 1/3 per cent of his gross profits after he has made his quota. His quota is made up of his »^alary. plus his share of the over-head of the business. A Hundred Per Cent Club is operated in connection with this plan, so that when a mao makes his quota he knows that he is in the profit-sharing or partnership class. Jacob E. Decker k Sons pay a bonus On tonnage - that is, after a sales- man exceeds his tonnage quota he receives $2.50 extra weekly for every 1,000 pounds sold over and above his quota. Numerous concerns pay a bonus out of the profits for sales to new customersi. Others use sliding coimnissions with a di efferent commission for each department, A large office appliance concern have what they call a profit-sharing quota plan that automatically increases the rate of coEHnission just as soon aa quota is reached For example, a man's quota might be tSO.OOO and his rate o;f commission 5^. In the event that he makes his quota, h^? gets 6% on the entire month's sales. The Electric Appliance Company fi* a sales bogie for thf? salesmen. If they make the bogie they get a certain amount, say $200. If they exceed those earnings, they get 10^ of the profit on all above that. Th^re are many other plans, but the toregoing will serve to illustrate the varied applications of profit-sharing for salesman and branch managers. The i<1eal plan for your particular businea.-^ mus* , however, ba worked out in the light of the peculiar conditions confron'ing you. It is mxX to impossible to lift a plan bodily from some other field and put it to work. (copy OF CONTRACT) Dear Sir; We are pleased to engage your services for an intertniinate period, as salesman with our Office, upon the following basis j SAL ART. MH> On the first day of each fisical year (Sept. 1), your salary for the new year will depend on your total gross profits for the previous v^ year. If gross profits amount to less than |5.000» you will receive the mini- mum salary, namely, |iOO per month. If over |5,000, you will receive a monthly salary increased at the rate of |4 for each |500. Maximum salary |450 a month. Whether your salary advances, declines or remains stationary, will depend on yourself* COMMISSION. As commission, we will pay you at the end of each quarter a sum .^^^ equal to 3 per cent of the profits, as figured by us, accruing to this office on bonds sold by you to customers, under regulations as established by us. This commission, however, will apply only on the amount of profits accruing in each year in excess of $5,000. BONUS. We will also allow you a bonus, to be paid at the end of each fiscal year, providing you show total profits for the year in excess of llO.OOO. The percentage rate of the bonus' will depend upon your total profits, as figured by us, and will be calculated at the rate of one per cent for each $10,000 of profits and will be figured to hundredths. TO arrive at the amount of the bonus, we will deduct from your gross profits for the year, your salary, premiums, commissions and traveling ex- penses; the remainder multiplied by the bonus rate, gives the bonus. The maximum bonus rate will be 10 per cent. For the present year, the bonus will be paid on August 31, 1919, and will be figured on the profits made by you during the year ending on that date. TBRRITORY. Your territory will be allotted to you by the Sales Department. TERMINATION OP CONT RACT. It is also understood that we shall have the right of terminating this contract on days' notice, and you will have, likewise, the right to terminate it on giving the firm the same notice. We shall be at liberty to terminate this contract, without notice, for serious misconduct or willful neglect of duty. It is understood that you will not engage in any other busi- ness while in our employ, nor work for any other firm or corporation. Kindly confirm and oblige, Yours very truly. I confirm my acceptance of the above contract. r . 20 PROFIT-SHARING FOR THE SALES M/INAGIH v^ ( ^ There is evidence of a decided tendency on the part of subscribing concerns to pay sales managers a percentage of profits in addition to a fixed salary. Out of eighty-five concerns reporting on this question, nearly one-half of them staled that they either distributed a portion of the year's profits to the sales maaag?^r, or made it possible for him to secure a stock interest in the business. The consensus of opinion is that when possible, the best profit- sharing plan that may be devised is a stoclcholding arrangement, or in the case of concerns such as automobile trucks, pianos, etc., to decide upon a fixed bonus per sale. It is evident that these profit-sharing plans for the sales manager are not philanthropy by any means. ConditioRS have so changed in business that the Bianageraent that seeks to set up a closed corporation, and keep trusted employees from participating in the profits, after the usual return for capital invested and management have been deducted, is inviting disaster. An instance came to light, in our investigations, where out of ten wholesale paper houses in one Western city, all but two of them are off -springs of one company, and in practically every instance they were started by men who were refused a stock interest in the older business. It niay be interesting to note also, that one of these concerns, at least, is already doing a business far in excess of that done by the old established concern. The feeling is general among the prin- cipals of the "rebel" houses, that hsid this older concern adopted a policy which would have kf»pt these men in the business, it would, today, be one of the strongest paper jobbing houses in the West, There are several ways used for transferring stock to a sales manager. If the stock is listed, the problem is simple. But if the corporation is a closed one, as is generally the case,, it may be necessary to issue an adequate ( -^ V SHOWING OPERATION OF PROFIT-SHARING PLAN OF SWEET, CAUSEY, FOSTER ^ COMPANY (Adjusted to a basis of $100,000 annual net profit, of which 50% is distributed Salaries chosen are hypothetical and for the purpose of illustration. No. Years ■witn Co. President . . 5 ^ V.-Pres. . . 5 Sec. & Treas. 5 Head of Department . 3 Salesman . . 3 Salesman . . 2 Salesman . . 4 Bookkeeper . 4 Stenographer 5 Office Boy. 2 mos. yrs. alary X p^^^^^ $9,000 7,000 6,000 5.000 3.000 3,000 3,000 2,400 1,200 720 3 3 3 2 1 2 3 3 3 2 Basis of Distribution $27,000 2 1 ,000 18.000 1 0,000 3,000 6.000 9,000 7,200 3,600 1.440 V, Distribution Constant .26914 .26914 .26914 .26914 .26914 .26914 .26914 .26914 .26914 .26914 ) Snare m Profits $7,266.78 5.651.94 4.844.52 2.691.40 807.42 1,614.84 2,422.26 1,937.81 968.90 387.56 Vv. c» Salaries for year, multiplied by Class Factor, representing length of employment, give Basis of Distribution, which, divided into $50.000 — the amount to be distributed — shows the Distribution Constant to be .26914. Total salaries for year amount to $185,780.00. $185,730.00 I $50,000.00 .26914 The amount of each individual's salary, multiplied by his Class Factor, is then multiplied by the Distribution Constant of .2691 4. v/hich gives the portion of the distributed profits to which each individual is entitled. (See table above.) On this basis of distnbution. for the first year THE EMPLOYEES ALONE WILL RECEIVE MORE THAN 31% OF THE ENTIRE NET PROFITS OF THE COMPANY after deduction of 7% on the combined capital and surplus; AND A LARGER AMOUNT AS LENGTH OF SERVICE INCREASES. > r \ ^<. - 21 - amDuat of treasury stock, which will then be issued to the sales manager and other department heada at its book value. If the sales manager cannot pay cash for the stock, the c<^rtificate remains in the hands of the company, the buyer giving a note for the stock at the current rate of interest. The dividends from the stock are credited to the buyer so that eventually the stock will pay for itself and the certificate with cancelled note becomes the property of the sales manager. The note, of course, is a demand note to provide for any un- foreseen break in the rela'iions which the sales manager enjoys with his house, the feeling eiists among concerns who have tried various plans for giving employees stock, that it is better to have them pay cash for it whenever possible, and it is seldom wise to make a stock gift outright. This is because a man values a thing more highly if he has to make sacrifices to obtain it. A stock gift is more or less a salary increase based on the success of the busi- ness, and the holder of such stock soon falls into the habit of looking upon it as a part of his salary. In co-partnerships or non-stock campanies, the same end may be served by some sort of a division of profits. One concern in Elmira, who request that the use of their name be withheld, uses the following plan: Three executives in the following plan are involved:- The General Manager; the Sales Manager; the «ork8 Manager. Assume the annual business for the past three years averaged $2,000,000. and that the salaries were agreeably adjusted based on that volume of business, as a basis. Assume that the total salaries of the three executives amounted to |20.000, which equals 1^ on sales. Next, agree on a per cent on gross sales secured above the t'#o million to be divided among the three executives. b 7 From personal observation, thisi plan re.sulted in team work where little existed before. The General Manager took lively interest in all plans. The Works Manager hustled out orders and new ideas and lines, and the Sales Manager was kept busy increasing his field, and all three made a handsome bonus the first year. In our investigation, we have tried to arrive at some definite conclusions ■i^ - 22 - as to a formula that might be followed in working out a profit-sharing arrange ment for the sales manager. Conditions are so different in every business, even businesses in similar lines, that the figures we gathered would be of no possible use. As a general principle, we find that it is generally accepted that the sales manager should be entitled to 6 per cent of the profit shown by his department, after all over-head, tases, etc. have been deducted. This amount to be in addition to his salary. The following agreement submitted by one concern, may be of interest in this connection: January 1, 1919. Ur. ' Louisville, Ky, Dear Sir:- In addition to your salary or drawing account as Buyer and Department lianager, you will receive as additional compensation, 6% upon the profits shown by your Department after deducting all expenses, but without first deducting such Federal Tax as may be due, same to be effective as of January 1st, 1919, Pinal settlement is to be made as soon as our books are closed, audited by expert accountants and our final report accepted by the Board of Directors. ^fours very truly, KSUiLT V. P. & General Manager. WHSRBI FURTHUR INFORMATION ABOUT PROFIT- SH ARING PLANS MAY BE . SECURID Vv. BENEFIT PLANS FOR THE BaaFLOYEBS OF THE INTERNATIONAL HARVESTER CO. A booklet -- l^rite: George A, Ranney, Treasurer, Interoational Harvester Company, Chicago, STUDEBAKBR CO-OPERATIVE PLANS -- A booklet Write: N, R. Feltes, Treasurer, The Studebaker Corporation, South Bend, Ind, PROFIT-SHARING -- Report No. 14 - To tjubscribers only • not for sale Alexander Hamilton Institute, As tor Place, New York. REVISED PLAN FOR PROFIT-SHARING DTVIDISNDS FOR EMPLOYEES -- A booklet Write: Mr. William Cooper Proctor, Pro(3tor & Gamble Co., Cincinnati, Ohio. PROFIT-SHARING AS AN AID TO CONTENTED LABOR -- A report Write: Mallory. Mitchell & Faust, Adv. Agts.. Security Building, Chicago. CO-OPERATIVE PLANS OF THE A. W. BDRRlTT CO. -- A booklet frite: A. W. Burritt, Treasurer, A. fl. Burritt Company, Bridgeport, Conn. SEARS » ROEBUCK & COMPANY'.^ PROFIT-SHARING PLAN -- A pamphlet Write: Williatn C. Graves, Sec*y. to Julius Rosenwald, Sears, Roebuck A Company, Chicago. INDUSTRIAL PARTNERSHIP PLAN OF DENNISON MFG. CO. -- A booklet Write: Henry 3. Dennison, Framingham, Mass. PROFIT-BHaRING PLAN OF SWEET, CaOSEY FOSTER & CO. -- A booklet Write: Sweet, Causey Foster A Co., Equitable Bldg., Denver, Colo. Series of articles in Chicago Tribune by Arthur M. Evans -- 1918 and 1919. Article in "System Magazine" A. W. Shaw Company, Chicago - January 1919 issue. Article by Forrest Crissey in Saturday Evening Post - for October 4th, 1919* Bulletin #208 U.S. Dept. of Labor, Government Printing Office. Washington, D.C An investigation of the Ford Profit-Sharing Plan -- Detroit News. Book by A. W. Burritt. Harper Brothers, New York (l918) >N ^^^t^EEtjjjjj, 'i^m/UlatSttiaetrA'SitvMmym ■^n?Sy^ ^yj. 9AirTHCt,i | yjEWvtCC VALUABLE both for the data it contains, and as a place for systematically keeping information and statistical data of your own. Letter sized. Divided into twelve sections by leather tabbed indexes. Each index tab is lettered in gold: "Market Data" "itook and Articles" "Mailing Lists" Stimulating Sa esmen ', et«:. Under each classification are filed numerous loose-leaf pages summarizing sales plans and Ideas, statistical data and other vital information needed in the management of a modern sales department. Z HMiiiiiiiiy Over 10,000 of These Desk Books Now in Use by Sales Managers No well-equipped sales department