9f^ mACTiGAr; HINTS. i| On Conduct: •^^fiJ^^^r'-'-^M^^ fe ..t While there are few branches of industry that yield a greater profit for the capital invested than the Laundry business, or that can hold its trade more securely, success in this line is only achieved by the same energy system and intelligence that is required in most any other business. This fact is substantiated by the experi- ence-of all successful Laundrymen. With the perfection of Laundry Machinery and its appli- cation to nearly every step in the process of Laundering, the necessity of a long and practical experience is lessened, and a smart, energetic man vv^ith a small capital, is not long in building up a good business, and at the same time gaining all the necessary experience. To facilitate and insui'e both of these results, we publish this little treatise on the process of Laundering. Our further aim will be to secure for our machinery proper operation and handling, for the purpose for which it is intended, — without which its great excellence and efficiency will not be de- monstrated or obtained. Probably no two Laundrymen agree in all the details^ as to the best method; but each has his own pecu- liar way, which, under his management produces the best results. In the main however, the process is the same and we give this, not as the only ivay, but as one way which has proved very successful, and which can be^amplTfied^*4.bridged or changed to suit the case. /v^^^^'QCPySiGhv. U PR- 7 188^'] THE LAUNDRY OFFICE. The office should be easy of access and large enough to comfortably accommodate your business. Above all things it should be kept clean and tidy. If yovi want your business to be respected, keep respectable in appearance at least that portion of your premises, with -which your customers must come in con- tact; and an attractive or handsomely fitted-up office is as good an advertisement as you can have. It is a compliment to your customers, who will also appreciate respectful and prompt atten- tion from a neat and pleasant clerk. When goods are received over the counter they should be wrapped up and put out of the way; as the sight of soiled linen is not attractive to anyone. Allow no loafing around the office. Avoid disputes with your customers, and if quality of work, no matter how good, does not suit customers, it is better to do it over cheerfully without charge, if at all within the bounds of reason. It is well to have the shelving in your office proportioned for the work; wide shelves for shirts and other large packages, and narrower ones for collar and cuff packages. Keep the shelves well dusted and packages neatly arranged and in alphabetical or- der. Arrange to have the cash drawer so as to be out of reach from the outside, and to allow clerk while making change to face the customer and front of office. Have regular hours for your office to be open and keep to them punctually. Always have plenty of change handy and make exact change. It is not well to encour- age a looseners in this respect. BOOHS AND ACCOUNTS. Books peculiar to the Laundry business and necessary to it are few. The simplest form is the best ; at the same time a good system will enable you to keep the run of your business, avoid or detect errors, &c. ■ Some laundries use the tedious method of copying lists entire, but the following system "will answer every purpose and be much easier. For a Record Book procure an ordi- nary two column Journal-ruled book, rather wide and of good stock, in which to make a record of each package of work done. An or- dinary Cash Book, Ledger and Time Book complete the set. We will now follow a day's lists all through. The mark to go on goods is written in blank space on list for that purpose and each article marked with that mark in indelible ink. It is well, when there is work enough, to divide it in lots of con- venient size to handle in the assorting room. Say for moderate size Laundries at least three lots per day — ist lot to be ready for packing at ii A. M., 2nd lot, entirely of collars and cuft's ready to pack at 3 or 3 P. M., and be out of the way of 3rd lot, which should be done at 4.30 or 5 P. M., when the hands can commence on the next day's 1 1 A. M. lot. Once get started this way and you can keep ahead of your work, have it done on time and avoid night work. The lists for each lot are kept separate until they go to the desk, where a blue pencil can be used to mark a large C. on each 2nd or collar and cuff lot list and an X on 3rd lot. They may now be mixed and assorted alphabetically. Then carry out the prices, and foot up the amount, and also the number of pieces, (counting a pair of cuffs or of socks one piece). Write the name on the margin at the bottom, also the amount in dollars and cents. Then enter them in the Record Book in alphabetical order giving name, mark, number of pieces and amount in dollars and cents. Now mark on the lower margin of list the .number of page in Record Book, that it is entered on, and then assort them back again into lots by the blue j^encil mark and send them to the packing table for the goods. Lists can be made out in the evening and entered next day before 11 A. M., when ist lot is needed. Open only the lot of lists needed for that lot of goods which you are packing. When the bundle is tied up, double the list to keep from teai"- ing, and tuck it under the cord on the end of the package, so that the name can be easily read. Deposit the bundles on the shelf in alphabetical order. When a customer comes for his package it is easily found, the check or coupon on the lower end torn ofl' and the list handed to the customer. The coupons are placed in the drawer with the money and at a convenient time they are taken out and entered on the Cash Book. If a list be lost before goods are tied up, or if a dispute arises, you have in your Record Book the number of pieces and the amount, from which in most cases you can arrive at the exact articles which would make the list. Drivers should be required to bring back the coupons for all C. O. D. packages. WASH LISTS. In most laundries nine-tenths of the washing is for gentle- men; therefore it is better to use a wash list with only gentle- men's articles, bed-linen and towels named thereon. These lists come cheap and are more convenient to customers in finding the name of the article. Indeed, where a large business is done in collars and cuffs, a small list for these alone is advisable A full list for Ladies and Family wear can be kept on hand and used as required. It is well to have your special rules printed on the list, but have as few as possible. A marj^in at the bottom will serve for a cash ticket or coupon. We give on page 6 a very desirable form of gentlemen's list with the average ruling prices. It is well to have different colored lists, easily distinguished by gas or lamp light, for different branch offices or for special or short time work, as its color will attract attention among the plain lists and prevent its being neglected or mislaid. If checks are given out, have the numbers entered on Record Book and insist on their return each time before giving up package, or if lost take a receipt for the goods. A conveni- ent form for the recei^^t is here given : Received the package due on check No. [SIGNED, ^-^-A-^ ;0^.,^'±X::£-. ■WRAPPING PAPER. Use good wrapping paper, strong and large enough for the package, which should be securely tied up. Many paper houses now carry a stock of paper, cut to recognized standard Laundry sizes, among which are 34x24, 24x27, 37x32, 27x36. For convenience in packing or wrapping collars, etc., a form or ring is made of strips of white pulp board or straw board, about five inches wide and fourteen to twenty long, into which the collars, etc., are placed, thus being protected from crushing and easily handled in wrapping. DRIVERS. It is a bad plan to hire a driver who " has a trade." It you own your Laundry, also own your trade and keep a strict watch over your wagon work. The less option you give your driver and the more direct connection you keep between the office and the customer the better. Let your driver understand that he is to be polite and attentive to customers, because you require it of him, but that you do not want his influence to secure trade. Better have a driver without influence, and let your good work and your own influence build up your trade. [NAME AND LOCATION OF LAUNDRY.] Cincinnati, ^jy^^JL. ^S ^ /SS(j^. Mark ^ o