llilllili ■HP wmSm llllilil mnniiiiisi iint Sii Wmmm "■-. ■■;■.:■,.■;■.■■•■ .■■.■■."-.-, ...'■":■ ■■."•.■■■■;.■, Hew fork ?tate (Jfullege of Agriculture At QJantBll HmuerattH Stljitra. «. $. Siibratjj HF 535l.F7° rne " Universit y L «>«"y llSattSSAMe boo Cornell University Library The original of this book is in the Cornell University Library. There are no known copyright restrictions in the United States on the use of the text. http://www.archive.org/details/cu31 92401 3891 670 The Philosophy of Business A LITTLE BOOK FOR BIG MEN h9 A. B. FRANCISCO Copsriihtea, 1916. hv A. B. FRANCISCO Chicago o 1 . oni WM. H. POOL PRINTING A BINDING CO. 036 S. CLARK ST. CHICAGO, U. S. A. TO MT SON MERCER, AND ALL BUSINESS MEN WHO DESIRE TO WIN LIFERS BATTLES THROUGH THE DE- VELOPMENT OF THEIR VIRTUES, AND WHO ALSO BELIEVE THAT NATURE'S LAWS ARE DIVINE. CONTENTS Page I. , The Business World's Awakening . . . 13 II. The Business Man's Service .... .18 III. Salesmanship — the Measure of Service ... 23 IV. The Business Man's Education 28 V. The Business Man as a Student and as a Teacher 36 VI. Business and Property 42 VII. Business, Religion and Government .... 47 VIII. Nature — the Image op the Perfect Man ... 53 IX. The Ideal World Is One of Scientific Business Relations 63 X. Thinking 68 XL Memory and Imagination 76 XII. The Will . . 81 XIII. The Secret of Success ... . . 85 XIV. The Keystone Philosophy . . . .89 PREFACE THE business world is fast awakening to the fact that business is a science. Indeed, many minds have presented business as a science in such able and praiseworthy ways that the idea is now becoming universally accepted. But as far as the author knows, the philosophy underlying this new and dynamic science has not been written. In the inter- est of individual and co-operative success, he has attempted, in this little book for big men, to give the true philosophy of business. He considers business in the sense of a world-wide form of busy-ness, involving service as the fundamental principle. He sees in business a melting-pot, or crucible, into which men and women are forced by the laws of nature and submitted to the acid test of merit, the survival of the serviceable. Success results from the development of the virtues in obedience to natural laws as written in the constitutions of both nature and human nature. He relies upon the innate selfishness of the individual to counteract and restrain organized greed, that fair play may eventually be given to all. Finally, a perfect society will be evolved which will reflect the sovereignty of God in an industrial democ- racy. Thus business is seen to be the dynamic science which will regenerate the race. THE AUTHOR. Chicago, May 13, 1916. CHAPTER I. THE BUSINESS WORLD'S AWAKENING The times do change and we should change with them. — Shakespeare. '/T-YO UNDERSTAND our relation to the history of J humanity and to test our hopes for the future," -*- let us imagine with Professor Heinrich Schmidt, a pupil of Haeckel, "a gigantic clock that records, not minutes but centuries, and that the whole history of mankind is crowded into twenty-four hours. Let us assume that we are living in the noon hour of this long human day, and accordingly measure the progress of the human race." Professor James Harvey Robinson, of Columbia Uni- versity, has made the reckoning suggested, and states that "Man has been standing upright and seeking out inventions for approximately two hundred forty thou- sand years. Each hour on the history clock, thus repre- sents twenty thousand years, each minute three centuries, and each second five years. In this long human day noth- ing is recorded up to half past eleven. At twenty min- utes to twelve the earliest Babylonian and Greek culture began to appear ; Greek philosophy was born ten minutes before twelve. It is only three minutes since we began to make the steam engine do our work. It was only two minutes before twelve when the idea of conscious prog- ress entered the mind of man. We have been awake, figuratively speaking, scarcely more than a minute." This is a graphic and forceful illustration of how slowly the race-mind unfolds itself; but now that it is 13 The Philosophy of Business awakened, it progresses with such incredible rapidity that the twentieth century shines with greater light than all the two thousand four hundred centuries pre- ceding. "Witness the marvelous and rapid advance in the sciences of geology, botany, chemistry, mathematics, physics, et cetera. The development of each science is like the discovery of a new world, and its applied knowl- edges are like the peopling of that world, and the filling of it with new life and love and joy. Looking back over the long and devious road that lies between the barbarism of the past and the civiliza- tion of the present, thinking of the centuries that roll like ocean waves between these distant shores, we can form some idea of what our fathers suffered and be led to appreciate the blessed privileges we, their children, should enjoy. It is a long way from the savage to the scientist ; from the cliff den to the brown stone mansion ; from leaves to garments; from the flickering pine knot to the tungsten light; from the stone hammer to the modern factory; from the dugout log to the Lusitania; from the sickle to the self-binder; from hieroglyphics to the library; from the courier to the telegram; from the echo to the phonograph; from the trumpet to the telephone ; from the fallen tree to the suspension bridge ; from the sling to the Krupp gun ; from revenge to law ; from the club to the court ; from despotism to democracy ; from superstition to science; from might to right; from hate to love. So much for man's intellectual, scientific, political, economical and ethical development, and his progress in business relations has been equally marvelous and in every way as extraordinary. It is a wide difference be- 14 The Business World's Awakening tween the slogan of the fifteenth century, which was, "Caveat emptor" (Let the buyer beware), and the slogan of the twentieth century which is, "He profits most who serves best." The awakening may not be observed by the common mind ; the business man himself may not clearly discern the evolution which has been going on for many years, transforming and eventually transfiguring the sordid and servile business world into a form of beauty, and filling it with the spirit of joy. The sun which lights the way of all human progress is science. Not until very recently have its fair rays shone with enough effulgence in the business mind to separate its firmament of greed from the firmament of use. When we reflect how the sciences of astronomy, navigation and engineering have transformed the mate- rial world from a chaos of darkness, superstition and dread, into an order of light, knowledge and joy, in the movements of men in their interests over land and sea, then we see in comparison what is possible to the business world when it, too, will be illuminated by the light of science. Indeed, the search-light of analysis has already been focused upon it, and it is responding to revelation after revelation that is being made. Its mighty forces are being reduced to order, and its wonderful activities directed toward human betterment. Its doubts, fears and cruelties are being transformed into certainties, hopes and blessings. In the realm of business, too, nat- ural laws are seen to reign with the fixedness of gravita- tion, and their mighty powers, directed with the accur- acy of the planets' movements, are as beneficent as the healing dew. 15 The Philosophy of Business Business is defined by Webster as that which occu- pies the time, attention and labor of one as his chief, concern. Science is organized knowledge, and therefore, the science of business is that organized knowledge which directs one in occupying his time, devoting his attention and expending his labor upon the particular thing which is his chief concern. From creation's dawn men have been in business, or at least they have been busy, — not about business, but rather busy in avoiding giving their time, attention and labor to any concern. Instead of making a study of how to apply their time, attention and labor to some use per se, they have spent their energies in avoiding uses; they have sought to obtain the maximum of return from a minimum of expenditure, to get something for nothing. Exploitation and conquest have been the methods, not only of pirates and warriors but of commercial men, statesmen and ministers. The light of the twentieth century has revealed to us that those who have enjoyed success have obeyed nat- ural laws and reaped the results thereof. They have observed the fundamental truths: the science of business is the science of service ; he profits most who serves best ; human welfare is the true basis of prosperity ; true com- petition is creative and not destructive; true salesman- ship is not conquest but co-operation. Men who recog- nize these truths and understand that business is a science, no longer sit idly by the road of commerce with outstretched hands and hats, nor seek gifts and bonuses from city, state or national governments. 16 The Business World's Awakening The scientific business man is in training to serve. He is studious of an opportunity to supply some need of an ever-growing and perfecting society ; he is ever watch- ful to cut down waste and to take up slack, to reduce lost motion and otherwise to gather up the fragments of preceding centuries of incompetency and sloth. He purposes to attain success by the development of his vir- tues, rather than to profit by his vices. 17 CHAPTER II. THE BUSINESS MAN'S SERVICE Over and over the task was set; Over and over I slighted the work; But ever and always I know that yet I must face and finish the thing I shirk. — Ellu WheHer Wilcox. THE great awakening that the business world is experiencing is due to a vital principle working at the root of human thought and activity, uncon- sciously, possibly, but producing the results, neverthe- less, that we witness. This vital principle is service. Mankind in general, and each individual in particular demands that not only things but other persons serve him. Thus, the universal desire to enjoy life that can come only through things and persons serving him leads to the discovery of the law of the survival of the service- able working out its perfect ends. Nature does not finish her work, as has been observed, "Nature unaided fails." That is, she fails of complete and perfect ends. This is due to the fact of her rela- tion to man, who is her complement and whose perfec- tion is the end she has in view. She means that man shall become a partner with her and share the respon- sibility, honor, and glory of completed acts. His selec- tion must perfect her selection and his law must perfect her law. The book of man's life is the record of the laws of cause and effect. He is bound by the cords he weaves out of the woof-thoughts and -feelings as they are en- meshed in the warp of circumstances. 18 The Business Man's Service Every created thing is its own peculiar form of serv- ice. The mineral kingdom serves the vegetable: the vegetable serves the animal and the animal serves man. Thus, everything serves and in turn is served, by every other thing. ' ' See all things for my use ! " " See man for mine ! ' ' replies a pampered goose : Since it is true that he profits most who serves best, it is important that we consider the nature of service. We cannot look to our educational institutions for much information on the subject of service in business. The schools teach a great deal about the natural sciences, but little about business. This is because heretofore business has not been looked upon as a science; it has been generally believed that its truths were to be learned only through experience. This belief is being recognized as erroneous, for men have analyzed business and have found that success in it is governed by definite laws, and that men can learn to obey them by other means than experience. There are three requisites of service that the aspirant for business success must have, the desire, the how, and the capacity to serve. As a wrestler who aspires to vic- tory develops the muscles of his body, one who wishes to win life 's battles must develop these elements of serv- ice, for they are his holds upon the. things with which he is to wrestle. Why should one develop his desire to serve? For three reasons : First, because it is his duty to society. A man is a social being and is related directly and indi- rectly with all other men, who are under the same laws and are mutually interdependent. He owes a great deal to those who have gone before him, for he inherits 19 The Philosophy of Business the blessings of the past. He owes a great deal to those who succeed him, for he is expected to contribute his share to mankind's progress and at the same time hold in trust the inheritance he receives that he may bequeath it to his successors. He is indebted to his contempo- raries, who supply him with the comforts of life and share their portion with him. A deep sense of gratitude should, therefore, inspire him with an insatiable desire to serve. Second, one should develop the desire to serve be- cause it is human to do so, and is his duty to himself. Service is the only road to perfect manhood, and by the faithful application of his mind to some form of service, a man is raised up out of the pit of his animal nature to the height of his human nature. Animals serve, it is true, but they do not have the desire ; they are compelled to by a power outside and above themselves. A man has the power within him to compel himself to serve. This compulsion is not slavery, but true freedom, for the greatest conquest that man has ever made over his brute nature is the development of his desire to serve. Beside the compelling motive of duty to society and to himself, there is a third reason for a man's acquir- ing the desire to serve, and that is found in the relation of reward to service. The appeal is to his cupidity, for service will bring him rewards in the form of money and honor, and will secure for him the comforts of mind and body. Service is the only honorable means to obtain wealth, and with it come honor and esteem. The desire to serve then, is of first importance, although oftimes the last to be fully appreciated. Sec- ond to it is the how to serve. One should develop his 20 The Business Man's Service how to serve faculty for the same reasons that he de- velops his desire to serve. Further, the desire must clothe itself in knowledge in order that it may be prop- erly directed. The how involves the giving direction. The desire remains inert until direction is given to it and then it takes the very form of the knowledge that directs it. Therefore, the understanding of man should be de- veloped in order that his desire to serve may not prove barren. A certain young lady with a genuine desire to serve has recently graduated from college and is thrust upon the world without the knowledge of how to put her desire into effect. She is asked by each prospective employer, What can you do ? and her negative answer has failed to secure for her a satisfactory position. Another woman, a young widow, left with but a moderate income, feels the necessity of increasing it as well as employing her time in some gainful occupation. She, too, is asked, What can you do? and her answer has not yet secured a position for her. Both of these estimable young ladies have the desire to serve faculty developed to a high degree, but they lack the wisdom or the how to attain their ends. Now one may be very anxious to serve and also pos- sess the knowledge to give direction to the desire, yet be unable to put into successful practice these two facul- ties because he lacks the third, capacity to serve. The capacity to do what one desires and knows is the last and perfect measure of manhood. It is the ultimate manifestation of the will and understanding in actual words and deeds. We are what we do. The capacity for sustained effort, the power to render obedience to 21 The Philosophy of Business the last detail, the ability to make the infinitesimal mark the magic touch that completes a chain of actions, is the last and best evidence of service. Service in itself, is composed of three elements, which enter into the disposition of all goods whether they be ideas, labor or commodities, and these elements are, quality, quantity and manner. Obviously, the quality of the goods must be on a par with competitors, else the inferiority will ruin the sales. The quantity must be just or people will refuse to buy. In the third element is found the greatest latitude of difference in the service rendered by different individuals. There are so many ways in which service can be rendered that every man has an opportunity or gateway opened to him which will lead him to success. In the manner in which they serve their customers lies the secret of many successes. Thus we see that service is the all important thing in business, in fact, in all of man's relations with his fellows, for it enters into every activity in which men engage. 22 CHAPTER III. SALESMANSHIP— THE MEASURE OP SERVICE Let no thing be done except by the perfect laws governing its kind - — Anon. SALESMANSHIP is often thought of in the narrow sense of commercial barter and trade, whereas, in its broad sense, it is concerned in all human rela- tionships, and a knowledge of it is of vital importance to everyone who wishes to succeed in life. All things are forms of uses, but lie inert until touched by the hand of man. When man sees in them their potential uses and commands them to become active in performing those uses, he thereby renders them into forms of serv- ice. The service he commands them to perform are at first such service as has its beginning and end in him- self ; but when he sees that he may become an instru- ment to carry these uses over to another, he becomes a salesman, for salesmanship is the application of service to another, or in other words, the measure of a man's service. The power of salesmanship is tremendous. It gives direction and puts into execution the desires and ambi- tions of every human being. Even love, without it is an idle dream, but coupled with it, it sends the knight errant on his quest. Ambition, without salesmanship, is only a flaccid wish ; with it, an Alexander conquers the world, or the diplomat obtains a concession from a miscreant nation. In the business world it is the power that keeps in motion the wheels of commerce. 23 The Philosophy op Business Salesmanship is the agent that brings about reactions between minds. Its analogy in the physical world is pre- sented in the agent in chemical and physical reactions. It unites opposing or indifferent forces. Water can be cooled to a temperature below 32° F. without freezing, but when jarred or a piece of ice is dipped into it, it immediately crystallizes and becomes ice. A spark of fire applied to a drop of gasoline produces an explosion whose force may drive an engine. A piece of iron sub- merged in acid soon goes into solution. Likewise, sales- manship is the force that makes one mind react on another to the extent that it changes its course ; it bends the one in agreement to the other. Salesmanship trans- forms the static world into a dynamic one; it is the means of elevating man from a state of savagery to one of civilization, wherein he has the desire, ability and power to make application of the things about him to the practical affairs of life. There are three elements in this application, the things, the motion, and the time required. By things are meant all minerals, vegetables or animals which na- ture puts at man's disposal, and whatsoever he has manufactured or produced from them. The elements of motion and time are intimately connected, as we know from the study of physics. Motion and moments are derived from the same root word ; indeed, the efficacy of a motion is measured by the time it requires for com- pletion. The work day is as fixed a unit in the move- ments of service as the solar day in the movements of the planet. "Day" is derived from two Hebrew words meaning to make a noise and to be hot. We can see how the hum of the busy day may be heard and the 24 Salesmanship — the Measure op Seevice heat of the busy life be seen aglow in the movements of service. There are three kinds of things that can be sold, commodities, labor and ideas. It is generally consid- ered that the merchant sells commodities, the wage- earner sells his labor and the minister sells ideas, but it is more broadly true that everyone sells something of each in a limited degree. Mr. Edison has sold all in a marked degree. Few other men have furnished the world with such an abundance of ideas. It is said that he frequently labors eighteen hours a day, and his com- modities illuminate the high and low places from the Statue of Liberty to private pantries, drive innumerable conveyances and mighty wheels of industry; and are heard in private drawing-rooms and public halls. He who possesses no ideas has little to offer in the way of labor or commodities, but he who is possessed of ideas may have much of both labor and commodities. In making a sale of anything, there are four factors involved: the salesman, the goods, the patron, and the sale. The salesman should qualify himself to handle the other three, by knowing his goods and his patron, and how to bring about an agreement of the patron's mind with his own on the goods, which is the sale. The sale is brought about in four steps, and the salesman leads the patron in taking these mental steps. He must first secure the patron's favorable attention, and then arouse his interest in the goods. He must quicken the interest into a desire to buy, and finally in- duce this desire to action. Attention is gained through the ordinary avenues of approach to the mind, the five senses. Interest is obtained by an appeal to the feel- 25 The Philosophy of Business ings, and desire and action are aroused by an appeal to the will. The method of approach to the patron's attention varies with the goods for sale. The minister, in selling his text to the congregation for its every day use, secures its attention in a widely different way from that which the newsboy with an "Extra" employs in gain- ing the attention of his patrons. Were they to reverse their methods it would be fatal to the sales in both cases. To secure interest we might find the key in the word "personal," because naturally every man is interested in himself, and anything that appeals to self-interest usually gets a response. Interest belongs to the feel- ings, as said before, and is an internal sensation which leads toward desire, and desire is of the will, which is the ego of the man and inspires to action. A notable example of salesmanship, illustrative of all its elements and factors involved, is presented by that master salesman, William Shakespeare. Consider for a moment the great speech which Mark Antony made to the Romans over Caesar's body: "I come to bury Caesar, not to praise him." Strange! the populace expected Antony to do the ordinary thing, cry for ven- geance or weep over his slain friend. This singular opening remark gained their attention. Prejudiced as he knew the rabble to be, he did not immediately defy nor antagonize them. Rather, he tactfully consented to their attitude, as made by Brutus (an honorable man), and sustained their interest by persuasive suggestions. He appealed to their patriotism by citing the occasions on which Caesar led many captives into Rome and did the general coffers fill. He resorted to specific examples 26 Salesmanship — the Measure of Service of Caesar's virtues to refute the accusation of Brutus that Caesar was ambitious. Next, he excited their cupid- ity by mentioning Caesar's will whereby property was left to "the commons." With interest now at white heat, he inspired action by convincing arguments and persuasive words which touched their feelings and stirred them to mutiny. He successfully sold them on the proposition of Caesar's revenge, and the minds of "the commons" were brought into agreement with his at the point where they exclaimed: We'll burn his body in the holy place, And with the brands Are the traitor's houses! When Antony saw he had made the sale, he ex- pressed his content and satisfaction in Now let it work! Mischief, thou art afoot, Take thou what course thou wilt! Thus we see that service can be applied only by and through salesmanship, and thati salesmanship is the measure of the capacity to superinduce in the mind of the patron the four mental states of attention, interest, desire and action, before he is able to serve him. 27. CHAPTER IV. THE BUSINESS MAN'S EDUCATION Study to show thyself approved unto God, a workman that needeth not be ashamed. // Tim. ii • 15. IT IS a great change of the mental state from the old motto of the business world, "Let the buyer be- ware," to the modern maxim, "He profits most who serves best." However, compared with the long period of man's residence upon the earth during which he was in a state of intellectual darkness, the step was taken in an almost infinitesimally short time, after his mind be- came conscious of its own possibilities and his latent energies were drawn out. Indeed, in the drawing out, educting or educating of man's faculties lies the cause of his rapid intellectual advance. It was the appreciation of the far-reaching effects of education that inspired President Wilson to say, "Education is a thing of infinite usury; money invested in it yields a singular increase to which there is no calculable end, an increase in perpetuity, increase of knowledge, and therefore of intelligence, touching generation after generation with new impulses, adding to the sum total of the world's fitness for affairs — an invisible but intensely real spiritual usury beyond reck- oning, because compounded in an unknown ratio from age to age." Education is the development of the power to serve, and whatsoever contributes to the individual's power to serve is a part of his education. One must add some- thing to the world's prosperity in order to merit its 28 The Business Man's Education special esteem. Society tolerates a man who simply pulls his own weight, but it despises the man who gets from it more than he gives. It demands that every man de- velop his virtues and become positively industrious, posi- tively efficient, and positively moral. It makes this de- mand in the face of the fact that "man is born artless in all industries, lawless in all institutions, speechless in all languages, opinionless in all philosophies, and thoughtless in all reasons." It is not so much the capacity as it is the necessity for education that differentiates man from the animals. Human society vies with nature in demanding that man ' live up to his creative necessity of educating himself. "Education means the acquiring of experiences that will serve to modify inherited adjustments. Capability of education is the ability to profit by those experiences, and therefore only those experiences are valuable which render one more efficient for future action." In the kingdom of education all roads lead to service. A great seer once said, "God is the complex of all uses, in essence love, in form a man ; ' ' and He who was great- est among men stated that He attained to that greatness wholly on the ground that He was servant of all. If this is true, man, who is made in the image and likeness of his Creator, partakes of this image and likeness inso- far as he performs uses. All forms of uses are forms of service, and therefore, the kingdom of business is a king- dom of service, wherein each individual takes his posi- tion according to the degree in which he is able to serve. There are three essential conditions to the perform- ance of the best service. First, there must be a desire to serve ; second, a knowledge of how to serve ; and third, 29 The Philosophy of Business the capacity to render the service. Education, then, has to do with the development, drawing out and application of these three powers in man. Desire, inasmuch as it is of the love or will, belongs to the heart; knowledge or understanding belongs to the head; and capacity is of the body or hand. Hence, true education applies it- self definitely to these three human powers. The word educate is derived from the two Latin words, e, meaning out, and ducere, meaning to draw. The athlete educts or educates his muscles by drawing out their inherent power. He does this by a twofold process. First, he gives his muscles proper nourish- ment; second, proper exercise, and the muscles are edu- cated to the degree in which their power is drawn out. Man's mental education is analogous to the drawing out of his physical muscles. His mental muscles are divided into three groups, so entirely distinct as to be discrete. In the first group are the muscles of his heart, which give him the desire to serve; in the second group are the muscles of his head, which give him the knowledge of how to serve ; and in the third group are the muscles Of his body which give him the capacity to serve. These groups differ as degrees of altitude rather than as degrees of latitude; they are related as first, second and third; higher, mediate and lower; inmost, middle and outmost. They are like end, cause and effect, and may be thought of as a column (Figure 1), or as three concentric circles (Figure 2), or the first may be thought of as a line, the second as a plane, and the third as a cube (Figure 3). These qualities are the three essen- tials to anything, whether it be mental or material, and combined they make the complete unit. 30 The Business Man's Education The task of every business man is to develop and realize his three mental dimensions, the desire to serve, the knowledge of how to serve, and the capacity to serve. His business education, therefore, requires that mental food and exercise which will educt or draw out these three compages of his intellectual muscles. True education will give priority to the muscles of the heart, training them to desire, love, and feel those things which make for the very esse, or being, the ego or I am, or the character of the man, as the highest in the column of manhood, the inmost circle of life, the line in the cube of personality. ZZ7 hi Fig. I Fig.E Ftg.3 True education will give secondary training to the muscles of the head by nourishing and exercising them in the things that make for wisdom or ability, which is the sum of the powers to think, remember and imagine, thus forging the mediate band in the column of man- hood, the middle circle of life, the breadth of personality. True education will apply itself lastly to the nourish- ment and exercise of the muscles of the body, giving them the capacity to do the things desired by the heart and thought by the head, and thus form the base in the column of manhood, the outermost circle of life and the depth of personality. 31 The Philosophy of Business As yet our educational institutions hold themselves aloof from the business world as they did in the begin- ning. The origin of the word school is from the Greek word,